Can you give an example of where you showed leadership? Tasks required are mainly focused on show how you can organize stuff. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Sick children, traffic, car breakdowns the list goes on. I created a presentation and gave it to my manager, who took it to upper management. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I also appreciate that you allow yourself and your employees to be themselves while working as a team. Q1. The answers to the FULL LIST of interview questions featured on this page. "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. Assure the interviewer that you can commit to a wide range of hours. Tell me about a time you worked in a team. Assure the interviewer there is no reason why they shouldn't hire you. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). She had a stroller, a couple of kids, and a lot of bags to carry. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. Very laid-back, almost forgot I was in an interview. Interview. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. ULTIMATE Online Interview Training Course Order today and youll also get a 30-day free trial to our bestselling online interview training course designed to boost your success at interview! Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. PassYOURinterview at the first attempt! Customer service is vital to a company's success. I have solid references who will attest to that as well. The process took 3 weeks. After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". If security needed to be called, I would do so. "I am happy to comply with any reference check required. All rights reserved. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. So there is no risk. Be open and honest. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Salary questions can be a bit tricky. Most people are enthused about being rewarded for their successes. How would you manage food temperature in the freezers/ fridges? The interviewer wants to know what you hope to gain by working for Waitrose. Now INSTANTLY download the suggested ANSWERS to the WAITROSE INTERVIEW and PASS your interview! I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. No pressure at all. Explain how working for Waitrose will benefit you in your career. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Suggested answers verified by our panel of interview experts. Hurts discussed many things in the video, but the most . For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Give Me The Answers To My Interview! Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. Waitrose Interview Process; watch this thread. Read our Terms of Use for more information. I would avoid approaching the employee as I would not want to make it a personal issue. It was fast and easy, asked several questions and had a group part before. What is your most important success so far? TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. "I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. Application form followed by basic aptitude test. I am also open to additional hours when I am not engaged in my college classes and coursework.". You may or may not like performance incentives. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. I applied online. Have a question or concern? I like to know that my efforts are noticed from time to time. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. The interviewer wants to know what you like the most to see where your strengths lie. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. It was great.". My criminal record is clean, but I did have poor credit two years ago. Talk to the interviewer about your interest in gaining a leadership role down the road. How would you manage food temperature in the freezers/ fridges? QUESTION Waitrose has an exceptional reputation within the industry. Involved working through a simple task with 3 others, then going for a short one on one interview with a manager. I felt everything was relevant. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. The complaint steps literally saved me for my interview earlier, thank you!!:). The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. You cannot force others to communicate with you in a way you would always prefer. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Tell the interviewer about your ideal employer. If you have an example from a previous job, use that in your response. If there is anything in your schedule that may hinder your availability, be sure to address this. Full Suggested Answer & Detailed Response, Question 11, It was fast and easy, asked several questions and had a group part before. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. You had a group task to do, and then an individual interview with a manager. Honesty is incredibly important when working with cash transactions and valuable merchandise. I cannot work in an environment that feels negative or toxic. First, when would you like to have this position filled? The interviewer asks this question to see what type of employee you will be if hired. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). They just asked you standard interview questions that you would know. Glassdoor users rated their interview experience at. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response. You want to focus on being positive in your response. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. I always strive to be a team player and help my employer and coworkers when needed.". The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. I ask them if they have questions, I actively listen, and I am great at reading body language. Be sure not to mention names and end on a positive note. If you have worked in another industry, describe your job's most challenging and favorite parts. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. ChloeO. Stupidly hard questions for the role - it was like I was interviewing to be CEO. If you hire me for the position, you will not be disappointed in my performance. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift. There is no wrong answer as to what you want to learn if hired at Waitrose. That shows you are proactive and value workplace relationships and communicating with others. There is a fine balance between being accommodating and being a pushover. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview. If the organization implemented the change, describe the results from that change. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect.". ", "I dislike working in an environment that is hostile and negative. I do not prefer close supervision as I am confident in my skills once I learn something new. You may have a portfolio or even photos on your phone to share. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job. Finally, we have eliminated all risk for you. Applied online and passed the online assessment. "I am prepared and committed to working the hours listed in the position's job description. Interview questions and answer examples and any other content may be used else where on the site. Then once got through that stage. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. We all know interviews are stressful and competition is intense. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs I love that you act with integrity, give it your all, and give more than you take. I understand that retail can be challenging because of the multiple personalities you are faced with daily. Asking the right questions and very brief. How would you manage food temperature in the freezers/ fridges? ", Written by Krista Wenz on September 13th, 2022. Focus on giving the exact number of days you missed work and why. ", "I want to work for Waitrose because I always shop here. Transparency is the best choice when salary-based questions arise. Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area. Full Suggested Answer & Detailed Response, Question 4, The job description should have prepared you for the shifts you will be asked to work. Sales contests, for example, are a great way to motivate me.". "I have researched your core values online and feel your values align with mine to a tee. I meet and exceed your requirements and have the knowledge and experience you are looking for. "I have worked in retail for the past eight years. Contact us here. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. ", "I am very much self-driven and self-motivated. Q2. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) Your questions and answers helped me tremendously to land my first Tech job. ", "The part of the job that excites me the most is working with customers. ", "I have a transformational leadership style. However, with a small amount of preparation you can ace the Waitrose Interview. Was given a task of creating meals for different people for differing occasions such as dinner parties. Good process overall. "I would be very excited about obtaining a role in leadership within Waitrose in the future. Remember having related work experience will put you ahead of the competition. Its headquarters are in Bracknell and Victoria, England. If unsure where the company stood on a return, I would ask my manager for clarification.". TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. What plans do you have over the coming 5 to 10 years? Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. You can cancel anytime by contacting us via our contact page or email. There is no reason why you should not hire me.". If you have unique ideas for creative displays, let the interviewer know your thoughts. We were having some problems with theft because of it. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. (worldwide success stories from our YouTube community! TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. Dates shown above are approximate. They just asked you standard interview questions that you would know. This means that every time you visit this website you will need to enable or disable cookies again. In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. The interview process was easy and enjoyable. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. However, be sure to back up your reason for liking or not liking performance incentives. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. Sent to your email inbox within seconds of your order being placed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Therefore, any date prior to 2019 might not be accurate. We are using cookies to give you the best experience on our website. 9 answers. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. At the same time, Waitrose provides an environment for professional growth and mentorship. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Our Update History for Waitrose. ", "My most recent employer would say that I am a person of integrity. I have three copies of performance reviews and letters of recommendation for your file if you would like them. ", "Yes, I have extensively researched your company and closely identify with your five core values. They manager was kind and understanding. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Easy Interview. ", "I believe with a little training, I could very easily create some attractive displays. Your job duties will include speaking with customers, coworkers, and managers. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. First is the psychometric tests followed by a group interview and then a solo interview. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. Felt like a formality rather than a real test of an interview. You must also feel as though this is a good fit for you. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Be diplomatic and refer to company protocol in these situations. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. The purpose of this page is to help you prepare for your job interview. Q6. Why do you want to work for Waitrose? Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. I felt everything was relevant. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. ", "I left my last job because I was moving out of the area. Still not convinced? It is also good to have copies for the interviewer if they would like a copy for their file. Yes, I do have a couple of questions. Describe a time when you dealt with a difficult customer or client? We worked together for a couple of overtime hours that day and were able to catch her up on everything. Q12. There were scenario based questions but with lots of others stemming off them. Then you can be better prepared to formulate your response. "I am looking to lay the foundation for the rest of my career with this position. Thirdly, our interview guides and training just work. Heres why you should buy with PassMyInterview.com. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. If unsure of the best decision, I would ask my supervisor for clarification. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Describe what you found during your research that excited you to work for Waitrose. I applied online. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. 5 TIPS FOR PASSING THE WAITROSE INTERVIEW! What would you consider when dealing with them and why? Waitrose Interview Questions. Most companies have policies in place for handling rude or aggressive customers. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Stupidly hard questions for the role - it was like I was interviewing to be CEO. They have approx 230 branches across the company and are still expanding. I would love to work for a company with such a great reputation and ethical business practices. Tell me about a time you worked in a team. Show the hiring manager that you value customer service and always put your customers' needs first. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. A job search isn't just a one-sided hunt. "I have reliable transportation. Be the first to find this interview helpful. Using the posted salary range will help you determine what salary range you would expect if hired for the position. Perhaps another store in future. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role.
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