The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. When removing anode rode, first make sure the cold water supply is turned off. Solar panels, wiring, old TVs and sometimes DIY powerwalls. Tankless water heaters are also called Water temperatures above 125oF can cause severe burns or death from scalding. Turn the gas control knob counter-clockwise to the PILOT position. Although the majority of Richmond heaters are tank models, the most energy-efficient and technologically-forward models are all tankless heaters. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Electric tankless heaters from Richmond are particularly easy to install. Turn off or remove circulation pumps. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. You can use a vacuum cleaner on the burner and floor shield inside the water heater. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. use a water softener to slow the buildup. Also, check to make sure the ON/OFF switch is not turned OFF. You can find the steps and the ways on the official site. Tankless Mid-Efficiency Water Heaters. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Step 01 - Turn Off The Power. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! Gas water heaters are never as high efficiency as electric heaters. Close the valve on the cold-water pipe feeding the water heater. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". All Rights Reserved long, narrow path to the heat exchanger. I have a richmond encore tankless water heater model RMTGH95DVN. Mike R. is online now Related Plumbing Questions Heater tankless. Press and release the HOTTER button until the desired setting is reached to increase the temperature. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Bring the other thermostat to the same setting. The cookies is used to store the user consent for the cookies in the category "Necessary". A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Suppose a member of $609.99 $ 609. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. In some cases, it turned out that the owners had set the vent beyond the suggested limits. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Open the cold-water valve and let the tank refill completely. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. Hard If you still want to review all the top brands before purchasing, see our overview here. Richmond water heaters are manufactured by Rheem and provide hot water with confidence. We check everything over and look at the heating elements, check the valves and look for mineral build-up. Always check the. Check that the water heater is securely connected to earth ground. No, these units cannot be converted from one fuel source to another. Although a second unit might seem like a large investment, it can actually save you money in the long run since youll use less water while waiting for hot water to arrive and less gas to heat the water. Richmond urged the ANSI standards be reviewed. you need to keep an eye out for mineral buildup inside your water heater. Draining or troubleshooting the water heater is pretty straightforward. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. Minimum Water Temperature: 85 degrees Fahrenheit. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Installing gas water heaters is always more complicated. Hot surface ignitor not positioned correctly. Press and release each of the buttons once. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. 11kW Model Flow Rate: up to 2.68 GPM. Pressure switches- Make sure the pressure switches are not kinked. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Rheem Manufacturing Company Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. The article reviews important features and models. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. Tankless Electric Water Heaters. The temperature appears on a digital display on the front of the unit. But opting out of some of these cookies may affect your browsing experience. It's not always something you want to do on your day off, but it still needs to be done. Bosch offers several models of tankless water heaters, including the Bosch Therm 830 ES Non-Condensing tankless water heater with 8.3 gallons per minute capacity at 35 degrees Fahrenheit and the Bosch Therm C 1210 ES Condensing tankless water heater with more than 12 gallons per minute capacity. Gas control problem-Contact a qualified service technician to inspect and fix the issue. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Otherwise, youll need to undergo more expensive installation. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Tank water heaters do not Rheem Manufacturing Company Even some of the Richmond electric heaters are suitable as whole-house units in any climate, although the smaller models are better for use with a single appliance. Make sure the flammable vapor sensor is not blocked or obstructed. If there is not enough or no hot water, it could be that water usage may have exceeded the capacity of the water heater. Your water heater may struggle to supply the hot water needed or shut down altogether if it becomes overloaded. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. You need hot waterand peace-of-mind. you need a valve bypass kitto assist with the cleaning process. Do not force it. Not only are they highly efficient, but they can also save you money by heating water only on-demand. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service Do not open the inner door of the appliance and try to light the burner by hand. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. If you choose the outdoor model instead, you should note that it has a lower energy efficiency rating of 0.81 UEF which is only a minor difference. One or two of the temperature indicators will light up, and will only remain on for 30 seconds if no further buttons are pressed before the control goes back to sleep mode. Remove the outer door from the water heater. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Just as your car requires periodic maintenance, so does your water heater. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. This cookie is set by GDPR Cookie Consent plugin. Unfortunately, there's no way to read more Patrick Next > 99. . Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. Verify power supply (120 VAC). Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Your Air Supply or Exhaust is Blocked. Is Spray Paint Flammable? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If it is, turn ON. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. You will thus need to set the desired water temperature. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Much like the Rheem water heater, Richmond is very consumer-friendly. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). Going off the grid sounds noble, satisfying and eco-friendly. Go to the next step if you do not smell gas. They are small enough to fit almost anywhere in your home. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. Replace the insulation and plastic safety guard and reconnect the electric power supply. Use a match or candle flame or smoke. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Over time, he learned a ton about installing and choosing the correct water treatment products for homeowners. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Turn off the power to the water heater for 10 seconds and then back on. All warranties are for the original homeowner and are not transferable. As working with gas has the potential to be dangerous, you will need to hire an experienced HVAC technician. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. Its compact size will leave room for a water softener or extra storage. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. Depress the COOLER button until only the WARM indicator light is lit. your water filter. Sophisticated technology has reduced the size and increased the features and benefits. Low voltage to the water heater. EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Error Code 03: Manifold Control Failure Rheem error code 03 means there is a problem with the manifold control. Turn the gas control knob counter-clockwise to the ON position. Strategically position risers in the water pipe system or use water hammer arresting devices to minimize the banging noise that can occur as result of rapidly closing faucets or solenoid valves in automatic water-using appliances. care for a long-lasting life. These can vary from electric to gas to hybrid and even on-demand water heaters. Electric tankless heaters from Richmond are particularly easy to install. your water heater, especially if you have well water. You can activate this if you want to receive analert when your heater has run for 500 hours. "instantaneous water heaters and they have earned that name! Quality is assured by the extensive testing every unit must go through before it becomes available for sale. Close the drain valve on the tank and disconnect the garden hose. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. There are a couple of products that may work in your application. The reference mark A or 1 mark represents an approximate water temperature of 130oF. The sensing burner is a device that detects incomplete combustion during operation of the water heater. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. If there are bubbles, this indicates a gas leak that must be corrected. Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs Do not attempt to remove the inner door. This cookie is set by GDPR Cookie Consent plugin. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. Although uncommon, issues can arise if something isnt working correctly within your water heater. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. The following codes for three of the leading manufacturers tankless water heaters is a quick guide to help you diagnose a potential malfunction. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Copyright 2004 - Tankless products also have a longer life; lower operating costs, precise delivery temperature, and can be installed in many locations where a storage water heater may not fit. This cookie is set by GDPR Cookie Consent plugin. First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). It is still significantly higher than the energy efficiency of any tank model. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. This is similar for most tankless heaters on the market. If your Rheem tankless water heater shows an error code 00, try restarting it. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. Dishwasher Smells Like Burning? Schedule updates, race results and event photos. By the way, this guide won't cover the blinking codes. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. Richmond is one of the reputable brands, with several quality appliances on offer. This helps to protect homes. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. Just turn off the water supply valve to slow down the flow. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. pipes on the way to the shower. If you are not regularly checking your Check for any error codes. Another possible reason is the blower is unplugged. water filter, debris can become trapped in this long path if not stopped by Depress the COOLER button until only the WARM indicator light is lit. Visually inspect the hot surface ignitor and main burner periodically. Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This website uses cookies to improve your experience while you navigate through the website. There are several reasons your water heater could fail to ignite. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. No, they are not. Any cold water that you are experiencing in Rheem Manufacturing Company Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. Richmond Encore Tankless is about one third the size of a conventional water heater. Several common issues are typically related to the Encore tankless unit. Installing gas water heaters is always more complicated. And it leads to overtemp that makes the device shut off automatically. 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. Analytical cookies are used to understand how visitors interact with the website. Click here to browse our high efficiency tankless water heaters! No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. If the burner access door is removed, the burner access door gasket must be replaced. If you purchase through referral links on our site, we make a commission at no extra cost to you. in your tankless water heater making it difficult for water to travel through the So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Some water heaters have a display and give an error code. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Each reference mark above or below these points indicates an approximate change of 10oF. Like the RMTEX-18, the RMTEX-36 has a highly-accurate thermostat that controls the knob on the front of the unit. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. In addition to the hot water you needit gives you the power to know, control and protect. Contact technical support for help with troubleshooting the issue further. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Blocked vent system- Have a qualified service technician evaluate vent system for blockage. This is located near the top of the water heater. This is also a means of assuring that there is power to the water heater. Check to make sure that there is, Check all power and gas supplies, as applicable. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. Turn on the gas supply and/or increase the inlet gas supply pressure. This feature improves the energy efficiency of the water heater. However, installation should be simple, even for professionals who have never worked with your model of Richmond water heater before. By creating an account you agree to the Hunker. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. 8kW Model Flow Rate: up to 1.95 GPM. This information may also be helpful to a plumber or technician if you end up needing one. Establish and follow a routine preventative maintenance program. This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. Turn off all electrical power to the appliance. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. All Rights Reserved The warranty varies based on the model. Offers simple and easy to read diagnostics and leak protection with audible alarm. Allow several gallons to flush through the discharge line to an open drain. These are threaded to make them easy to replace, although users will only need to change them infrequently, as they are designed to be durable.