35 Qantas Airways Interview Questions (+ Answers) The process took 4 weeks. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Melbourne Airport. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Step 7; Recieved job offer. Step 4; Invited to an online group assessment. Have you ever had a job where you provided service over the phone? You . If you've ever undergone a background or employment verification check for a past job, mention this as well. Several examples include: Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. . We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. What ideas have you brought to a previous role that have benefitted other staff? In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Applicants must have obtained unlimited working rights. Salary ok. Just make sure you work for Qantas and not a contractor. The process took 3 weeks. Connect with a local pet sitter to mind your pet while you're on holiday. First, you need to click here. The process took 3 weeks. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . Accepted Offer. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. As you answer, make sure to talk about the resources you used to help make the change. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. In each of those roles, the key to my success was mastering the business and the products that I worked with. Qantas are a good company to work for with regards to pay and conditions. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Earning points couldnt be easier. I applied online the Qantas website and I got an email about a week later for chat interview. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me The first hour was just kind of introduce of the position and the company. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. For example, I worked in a bakery where I took calls and directed them to the right departments. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Discover how you can start earning great rewards and savings simply for running your business. Assesment Day - Involvled a introduction to the company and its values. When did you have to say no to a customer. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. I also look forward to a career change with a diversity of roles each day.". Use your points for flights, upgrades, hotels, or car hire. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. We had some group activities together and a one-on-one interview afterwards. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. I think they were two to three minutes each. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. The first hour was just kind of introduce of the position and the company. Upgrade my browser. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . But go into more detail about why you would be so proud. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. How would you handle a combination of scenarios with competing priorities? . They have really good training and they are a very supportive, helpful and fun company to work for All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . Get ready for your big adventure with our dedicated family section. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. A poor customer experiences and how did you handle it. Has this ever happened to you before? The best part of the job is the amazing staff who make the airline what it is. The minimum age requirement is 18 years. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. . As you answer, keep this in mind. Book 10 or more passengers travelling to the same destination. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. Will you cover the medical costs. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD "I would not have any issues with the dress policies that you have in place for your staff. There was about a month or two wait between each step. Skilled in Banking, Operations Management, Consulting, and Retail. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Choose one of our practice interviews to help you better prepare for your upcoming interview. what was the resolution?. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn I applied online. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. The process took 3 weeks. Information about visas, health and more. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I interviewed at Qantas (Sydney) in Sept 2018. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Qantas Interview Questions [Best Possible Answers] - WorkNearYou A poor customer experience and how did you handle 2. It consisted of being welcomed and then being split into different groups. With our interactive map it's easy to plan your next trip using money or Qantas Points. I found it daunting as you are receiving no feedback. Toggle navigation beckton gas works railway; how to find ceres in your chart I interviewed at Qantas (Sydney) in Jun 2017. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Choose the seat that suits you before you get to the airport on Qantas operated flights. I applied online. The process took 4 weeks. Around 20 of us were arranged to seat in a area, professionally dressed. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. I interviewed at Qantas (Melbourne). Then you need to click on the apply button. Some of these questions were timed. Good job! Search and book from over 15,000 cruise itineraries. It sounds like your experience is very relevant to the position. Why? To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Pass will be sent electronically . "I have no issue being subjected to a criminal background check and employment verification. Quick Apply. I applied online. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. describe a time you solved a problem without any others help. did anything happen? As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. I had a chat interview for my first processing. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Good job! Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. This was a ridiculous joke of how Qantas recruitment team work. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. what decisions did you make? At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. Bookcar hire,car specials,commercial vehiclesandairport transfers. I interviewed at Qantas (Brisbane) in July 2016. During that one-on-one meeting, did your coworker explain their perspective? The process took 4 weeks. Qantas Airways Limited 4.0. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. What would you bring? describe a time you solved a problem without any others help. The key point here is to be active in the group and show the assessor you are able to work within the group. Information about visas, health and more. Establish customer relationships and follow up with customers, as needed. Book city tours, hop-on-hop-off buses, organised tours and more. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Compare and book travel insurance for your next trip. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. The Qantas Airways reservation number is +1832 (460)1113. A poor customer experience and how did you handle 2. I interviewed at Qantas in Feb 2023. Find departure and arrival information and view ouron time performance. why did you leave your previous job and why do you want to work with Qantas Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Travel and partner special offers available exclusively for our members. Good job! Around 20 of us were arranged to seat in a area, professionally dressed. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. During my three years on the job, I never had an issue with an imbalance at the end of a shift. Terms and conditions apply. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. Browse our travel recommendations for Australia and beyond. why do you want to be a customer services? The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Write down what you think is important so you can reference it when youre in the role play. One . I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Browse our airport guides and lounge network information. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Getting to wear multiple hats? ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Staff are great. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management The key point here is to be active in the group and show the assessor you are able to work within the group. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. 401K; Hourly pay plus commission/bonus Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. I applied online the Qantas website and I got an email about a week later for chat interview. I interviewed at Qantas (Sydney) in June 2017. The process took 2 months. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". qantas customer service agent recruitment process I applied online. great experience, I applied online. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Qantas hires headhunters to find Joyce replacement As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. 2 of them, i just need to say yes or no. 2 of them, i just need to say yes or no. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. When did you have to say no to a customer. Do you use a calendar, planner, or another tool to record and view this routine? I know it is important to try and relate to them in a very personable way to help make their day better. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. I had a chat interview for my first processing. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. I applied online. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. I applied online. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Customer Service Agent - Customer Service / Call Center - Qantas I would work hard to understand the program as I am naturally someone that likes to know hows do things". describe a time you saw a staff were doing something dangerous Will you cover the medical costs. It roughly took three hours, and you had a ten minutes break. Also, how exactly will this benefit you in this role? It roughly took three hours, and you had a ten minutes break. Discover our Australian domestic and international network, airline partners and oneworld. Step 6; Invited to do a medial. Sort by: relevance - date. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. The interviewer will appreciate that this isn't a problem for you. Can you talk about a time when you worked effectively with others as part of a team? For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. These may be used as an additional objective, reliable and relevant assessment method. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Firstly it was a one on one interview. It consisted of being welcomed and then being split into different groups. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. When you call this number, you'll be connected with a customer . Use your points for flights, upgrades, hotels, or car hire. Some of these questions were timed. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Excellent! Expiry 03 March 2024 Firm price, if the ad is up the item is available. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. The process took 2 weeks. qantas customer service agent recruitment process The process took 1 week. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Great! Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas I interviewed at Qantas in Feb 2023. Join Qantas Frequent Flyerorsubscribe to Red Email today. The process took 9 months. Qantas is an excellent company to work for. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. 25 followers 25 connections. Aug 2022 - Present8 months. A poor customer experiences and how did you handle it. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. "Qantas please help me! Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Qantas - Customer Service Agent | Glassdoor The medical costs approximately $450. how did you handle it? For some others I know the process was shorter and others much longer. Emotionally intelligent? In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service.