INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[1029773a-74e1-4b23-a922-135da569f749] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged 3. Ok. - sancho.s ReinstateMonicaCellio Apr 13, 2020 at 8:46 Very unfair.". You need to address this issue Microsoft, where can I go to initiate action on this? Plantronics Savi 8220 UC Stereo Standard Wireless Headset System - Black I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Any ideas? Please give me a number to call to get support. INFO 30-Apr-2020 13:39:25,311 [0x00002440]: RefId:[20cc9d8c-e27d-470a-885b-4e1affba196b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again It's been over a week now and the issue still exists, can we get an update or ETA from MS? One thing that annoyed me was mute and unmute both pings a "toast" and makes a windows sound to notify you. INFO 30-Apr-2020 13:39:25,419 [0x00002440]: RefId:[4cb93dfe-4461-4175-a311-c1880dba7ce4] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,443 [0x00002440]: RefId:[14ab4760-90b4-404e-bd7d-4ee5e1936510] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. INFO 30-Apr-2020 13:39:25,290 [0x00002440]: RefId:[20f3dc0c-5973-4369-b282-98f918ed002a] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. INFO 30-Apr-2020 13:39:24,748 [0x00002440]: RefId:[ec9643a2-c2d5-4b37-b20f-9e72137874df] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} COMPUTER HEADSETS Make or receive another Lync call; the call may be stuck on mute. INFO 30-Apr-2020 13:39:26,151 [0x00002440]: RefId:[8c9ce041-4a45-407e-a7d3-b6cd3b8d6c3c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Lewis. However If I join meeting from MS teams on iphone, the mute button does work. Mute/Unmute and leave meeting functions on Plantronics Savi - Microsoft 682 0 obj Privacy Policy. Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute. How do I make a call with PLT legend? 2. voyager 5200 mute button not working for MS Teams on Windows 10 Dont forget that always you need to get the latest update of the firmware to fix glitches or bugs. 692 0 obj You can mute and unmute your headset using Plantronics Hub. Turn off Wearing Sensor (CONTROLLER). Superior Sound that Won t Break the Bank. The language in my office right now is a lot worse than that as I work in sales and rely on the phones. The headset icon turns green to indicate the device is unmuted. <>stream Poly Lens 4+ - App Store - Apple INFO 30-Apr-2020 13:39:26,793 [0x00002440]: RefId:[4c0161ec-36d8-4a3b-b1f9-19986ec58e1f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> INFO 30-Apr-2020 13:39:17,459 [0x00004ba0]: RefId:[c6ff2240-50d3-4648-bb78-0ee44cbd3184] Plantronics::CallManager::answeredCall - AnsweredCall Call( ID: <1> ConfID: <0> InConf: <0> ) Find out more about the Microsoft MVP Award Program. |__Mitel IP Phone Headsets INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} When I am in MS Teams meeting on windows 10 using voyager 5200 headset, if I push button on headset I hear a beep and still remain unmuted. Hopefully this helps you to enjoy your Poly Focus 2 headset. eBay Product ID (ePID) 13040108006. INFO 30-Apr-2020 13:39:26,426 [0x00002440]: RefId:[6b6fbd6f-2124-447a-8072-50b7fbfd9b95] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} $18.99. INFO 30-Apr-2020 13:39:25,119 [0x00002440]: RefId:[3751fc67-eaea-404f-8009-5641bef1930b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[0429c9e3-e963-4be3-b0e7-39687a4d4f54] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged hb```b``$_30 +RnmlXk*AkG1ra`? INFO 30-Apr-2020 13:39:27,028 [0x00002440]: RefId:[a2aa1e30-a76c-4492-bc42-6a297db9fa3d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Cisco SPA 3xx, 5xx, 9xx Headsets |__Inter-Tel 85xx, 86xx Headsets To Turn Off the Mute On/Off Alert System Tray Notification: In the System Tray/Notification Area, click the Show hidden icons button, and then click Customize. INFO 30-Apr-2020 13:39:25,609 [0x00002440]: RefId:[b52d4f69-c1cc-4965-96e3-7e411ff2af8c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[2e6f7096-5ddf-4a3e-aeaf-e651ebeef004] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Epos Sennheiser Wireless Headsets How to turn off Voyager Focus UC / BT600 mute alert? We got your report. Once uninstalled, what is the best link to use to download the new software? Jiade PC Headset with Microphone Noise Cancelling & Mic Mute, USB, NEW While the call is active, mute the call from the device or Lync. We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC)to see if we can reproduce the issue. %%EOF INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,785 [0x00002440]: RefId:[2dbeb0db-2d48-49e1-9370-3b0fc2eb8ddf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Today we will explain about a glitch that we discovered on the Focus 2 headset that without touching the headset to mute and unmute the microphone while in a call and we will explain how to fix this issue until the new firmware comes in. INFO 30-Apr-2020 13:39:24,980 [0x00002440]: RefId:[08d55bc2-41c5-4532-8efb-702e6e571747] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,061 [0x00002440]: RefId:[1c0fa8ca-6f7d-4a63-9d5c-b2811b319c7d] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,712 [0x00003980]: RefId:[2e086a62-635e-499b-af88-a2eb7cfcbd24] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton Brand Plantronics. |__Plantronics Wireless Headsets INFO 30-Apr-2020 13:39:26,951 [0x00002440]: RefId:[bef4675c-159e-41cf-af99-5ef6102db6a3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This is a button that allows you to take a phone call when away from your desk. I spoke too soon, it still occurs with 16.4.203. Sorry for inconvienience. Same headset same issue. |__Avaya/Nortel 1120e 1140e 1150e INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[bad94424-3c00-4d1f-91b5-e787525f1f75] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,098 [0x00002440]: RefId:[14a7a913-2faf-4afd-84a7-e5ce4a79f9de] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Plantronics Hub: How to Mute/Unmute the Headset |__NEC Dterm Series, DSX Headsets Works well. INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Enjoy best of both worlds with the Wired/Wireless connectivity option Pair & Play with your Bluetooth 8200 UC that has 98.4 ft wireless range Stay connected smoothly with a wireless range of 98.4 ft $401.99 Delivered FREE by Wed, Mar 01 Ship to store Add to cart Compare Pay in 4 interest-free payments of $100.50 with | Learn more Which device and OS are you using. MPN 20921501. INFO 30-Apr-2020 13:39:25,236 [0x00002440]: RefId:[0e82b773-c729-4a20-9619-089091d9e952] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,924 [0x00002440]: RefId:[b96392a5-064c-45df-b28d-8c9726f82373] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again I am going to test other headsets. NOTE Plantronics Hub software allows you to customize your headset's behavior through advanced settin gs and options. Even better, people want to wear it "so your investment pays off. How do I mute Plantronics BT600 headset? - Global FAQ INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Additionally, if your headset comes with the PerSono Suite application, you can mute it from your computer. YAMAY Wireless Bluetooth Headset with Mic & Mute Button for PC Phone That will take a bit to save everything and shut down. Could you confirm customer's Windows 10 version? xXI8Ygb'fQ0 9EQ1cz*TD@AaE0r^^E~{d+LH@$) N Md&S-EY-?^nz}vWL9D )lbGJb8F'2l(% -3b!? INFO 30-Apr-2020 13:39:25,310 [0x00002440]: RefId:[a6d20aa5-1b9b-4360-b56e-0cbe736ab885] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics BlackWire C3220 UC USB-A Headset | 209745-201 | JW Computers INFO 30-Apr-2020 13:39:26,063 [0x00002440]: RefId:[5c8e21f5-bf0e-4a43-aebf-b64a740afbd8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged The headset will continue to give a triple beep every 15 seconds. Two incidents at electricity substations in Flevoland left parts of the province without power on Friday afternoon. As soon as it does this once then the headset will mute itself in every other application that includes audio. INFO 30-Apr-2020 13:39:25,400 [0x00002440]: RefId:[386f60ca-6657-4137-89b1-6b8d303fdc19] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again "mute on" "muteoff" . |__Polycom IP Phone Headsets Voyager Focus UC: How to Turn Off Windows System Tray Mute Notifications Scroll down to Meetings and Calls and select Edit. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Press the mute/unmute button to unmute the device; press OK. 1. CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L |__Avaya/Lucent/ATT Partner Headset INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[05770c7e-c015-4bed-8eaa-9a75d444a1b0] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again