I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Maybe you are a pen and paper person. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. ", "I'm a very detailed and organized person. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. ", "My position at Kaiser is a Radiology Physician Assistant. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. We will re-assess in December, but it seems to be working very well. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Contact us here. I am a people person and build relationships with my coworkers and patients alike. Every person I care for has a story. But when I'm home, I don't think about work. Well done! Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. At the end of the day, many role titles are fluid. "Early in my career, I was working a night shift with minimal staffing on our unit. I greatly value the information shared between fellow professionals in our field. I take the time to listen and reflect back to ensure that I am providing the best care possible. We had in services to help us prepare. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. I even talk about what they are going through. Ben Richardson, a principal in McKinsey's London office, conducted the . Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Definition. Discuss with the interviewer what you would expect for compensation if offered this position. Strong communication skills are required to be an active leader. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. "Whether I am doing an independent project or working in a team environment, I always give my best. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Kaiser Permanente Consultant Interview Questions | Glassdoor Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . "I handle stress very well, and when you call my references, they will attest to this fact. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. But her prescription was on troubleshoot, and no one order it. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Any hiring authority should feel comfortable putting you in front of their valued customer base. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. "Every day at work, I remind myself that everyone I come across has their struggles. Reiterate to your interviewer that you are aware of the stressors that come with this role. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. 57 questions about Interviews at Kaiser Permanente. I also dislike when the morale of the lab is low. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. "I have often been complimented on my relationship-building skills. How to Answer: Why Do You Want to Work Here? where i concurrently pursued a degree in both nursing and biological sciences. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. I am eager to get a great start on my career. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. Write a thank you note or email to all your interviewers. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. The reason was a computer glitz that held the release of his chemotherapy. When have you had to adapt to change in the workplace? - I'm a recent graduate of San Jose state. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. I'm a good listener, and my coworkers and patients like that about me. I have a kind and outgoing personality. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. I really like this answer! "My customer service skills with my patients are definitely one of my strengths. You can consider improving this response by explaining why. "I once worked in a very difficult environment and toxicity really started with our leader. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. I carry around a notebook and write down important facts if I think there is a chance I will forget them. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! It's great that you are working on asking for help from a variety of people when needed. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Your answer shows the interviewer that you can work well with almost anyone. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "I'm very interested in clinical research. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Unfortunately, the sales have shut down. I also receive emails from different pharmacy pages with interesting articles.". With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Explore. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Learn more here. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Asked November 29, 2021 I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Kaiser Permanente Interview Questions in Atlanta | Glassdoor Image source: Times Herald. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! I've cleaned up your answer slightly to more successfully deliver your message. This question is a little tricky because it's unclear. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". ", "I was working in a clinic where the primary population was low income. Most interviewers will interpret a cliche response like that as dodging the question. I used the facts and not emotions to explain the reason for his delay. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I believe that, if asked, my colleagues and supervisor would say the same about me. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. One of the toughest parts of communication can be delivering bad news to people with whom you work. Just like when I fill, I make sure the bottles are organized and in their place.". Browse questions (57) Ask a question. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Kaiser Permanente Interview Questions (2023) | Glassdoor But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. That way, it's easier to transition care, and the patient has all their info in the same place. There are no other roles for that position". Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. ", "This is a great question. Good example! In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. I have trained myself to adapt my communication style, so a patient gets what they need. Ultimately the patient understood and the procedure was finally completed.". You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Balancing empathy with honesty is key when communicating bad news. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. ", "Once I was filling a prescription for 90 days 90 tablets. This is a great start! I think it's okay to be moved by someone else's experience, but I don't need to make it mine. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I will receive an email with the related information any time there is a major headline about the healthcare industry. ", "I'm a bit of a nerd. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I also help the pharmacist with anything they needed from translating to ringing up customers. ", "I am happy to hear that Kaiser Permanente values long-term relationships. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. We told her we were going to order it and it was supposed to be there that day. "I have experience in ordering medical supplies and maintaining inventory. It seems you have found that balance. Are there shared values that you could also mention? I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Would it ensure efficient workflows or more timely responses to other departments? I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I've had a lot of success by focusing on building a reputation for consistency and follow-up. "In my current role there is a lot of staff turnover when it comes to our management team. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Nice work! ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I consider myself to be a strong relationship builder and take pride in my people skills. ", "No problem. I have been responsible for maintaining supplies on the general surgery ward for five years. Truth is always key, so I will be honest and clear when communicating the news. Borja estimates that. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. He ended up requesting and receiving a transfer. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I like to get to know people and ask them questions about themselves. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. By consistently rejuvenating in this way, I can give even more energy when I am at work. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. Also, avoid telling the interviewer that you get along with everyone all the time. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. For 180 days, my employees were rewarded for coming to work 10 minutes early. This could include increasing budgets or improving patient care. If I promise any follow-up to my students, I do so in a timely manner. That question can start up a great conversation, and you may learn a thing or two as well. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience.