You clearly have access to the internet because you have posted here. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. You can call, live message, use the community forums, or use a relay service to get the help you need. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. I can certainly appreciate your frustration with that. Just get some unhelpful message about 'It's our problem, not yours. They can look at options outside of the bundle deal for you. on Talk to our experts and get your broadband sorted out in minutes. Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? The Virgin Media community has over half a million members. ", So hence my frustration and tone of my OP. 11:49. D01 C9W8 on 15:20. You can add attachments in this section of the contact form. on 16:11. Find the organization's website and search for an "About Us" or "Contact" tab. 56 minutes ago. It's packed with tips, hints and helpful answers about our products and services. For mobile enquiries, call 03456000789*. 27-01-2022 09:19, I got through yesterday via the Whatsapp which I think is a very good service. the email account is set up within my main virgin media account. List of Virgin Media Customer Service Numbers. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. If possible, avoid calling when you are rushed for time. Enter details of Virgin Media IMAP settings in the interface. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". 1. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Have tried assorted work arounds, but still can't get in. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. on Need a helpful hand to show you how to make a payment? He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. I did notice in the forum that there is a list of available addresses but that never came up. 09-07-2022 @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . 13-07-2022 Search Search. on Remind me when call center opens. 04-07-2022 The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. Hi Molly. This will give us a better idea of what is happening with these disconnections. Personally, whenever I make a formal complaint to any organisation I always do it by letter. To learn how to contact Virgin Media through their online forums, scroll down! 09:39, Virgin Media do not have an email address for support issues or for making a complaint. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. This article was co-authored by wikiHow Staff. If that is too long, then we advise going straight to social media to air your complaint. It is0345 600 0789 for mobile customers. I have this problem also. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. Textphone for broadband, TV and phone for new customers 0753 305 1809. To confirm, have you been able to try different web browsers? Let us know if there is anything else we can support you with. This must have been coincidentalI have one box with a line going to house(cable ?) im told to log a complaint online- which you cant do as my account is no longer active! 18:10. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. 12-07-2022 Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Before subscribing people to your distribution list, please: In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. 11:36, I have to give my credit card details which I am nervous about, on Customer service for home 0800 064 3836. I can't click on the chat button neither. 13:16. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. To purchase products or services, or to move your services, call us to speak with an agent. 3. Account number. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. If the email address to be blocked (i.e. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 04-07-2022 What is it you need to speak with the team regarding? wikiHow is where trusted research and expert knowledge come together. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Please enter the email address you use to sign in to your My Virgin Media account. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. as the system does not have that info for her, but does not work. With our free tools, you can check out the . This website uses cookies to give you the best experience. 10-09-2022 If you're not using your own device, read our help on private browsing before you sign in. 07-07-2022 I'm very sorry for any issue you've had with contacting the team. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. 21:39. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. 12:17. 1800 941 114. businesssupport@virginmedia.ie. Mon-Sat 9am-5pm. Yep, that's a scammer, and hanging up was the right thing to do. on <br><br>Corporate Partnerships . When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Virgin Media on social media. I'm sorry to hear you're having an issue with upgrading your broadband. Click Mark as Helpful Answer or use Kudos to say thanks, on Look on the media outlet's website for an email address. the email account is set up within my main virgin media account. on Sign up today. If you do ever need anything, please pop back and we'll be delighted to assist further. . All rights reserved. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on And, I always pay extra for the "signed for" postal option. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Better broadband and TV for less. A VM broadband account is required for continued use of their email service. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. If this ever happens to you again we have information on how to deal with fraudulent calls here. 19:00. By continuing, you agree to our cookies policy. Select Email folders and choose file saving options in the list. By using our site, you agree to our. Customer Service. While Virgin Media does offer live chat as a way to get help, they also have a phone number. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . 29-01-2022 10:38. You should still be able to add a third party email address to the VM webmail page via the method you are using. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Does it give an error message or is it that the page just does not move on to the next step? Unfortunately he phone lines and other contact methods are extremely busy at present.. Save money on your broadband bills with Selectra. 14:15, 13-07-2022 Sorry to hear of your service issues and experience with fraudulent calls. 11-09-2022 0345 454 1111 - if you're calling from any other phone. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. To find out more about the Community check out our Getting Started guide, on Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. 26-01-2022 Registered in England with number 02591237. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi @Crashedagain, thanks for your message. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Search. To learn how to contact Virgin Media through their online forums, scroll down! Call Connection Service. 08-02-2022 I've been trying to contact Virgin Media for about 3 weeks now. 17:34. 12:39. 27-01-2022 Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. We are working on it.' Find a Virgin company. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. Virgin Media does not have a customer service email address. 14:34. on Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. - edited It takes me to a box with two bars, your email address and the second bar is your password. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. For example, did problems begin when you moved house, or perhaps when you updated your mobile? When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Report any dodgy requests, emails, or calls to Virgin Media. Can you give us some additional information about your connection issues so we can offer further support? Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. I got through yesterday via the Whatsapp which I think is a very good service. 08:49. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . We use cookies to make wikiHow great. Thank you for your post. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Changes to our Acceptable Use Policy for Virgin Media Mail. Those who submit a complaint form will receive a case ID via text within 48 hours. These phone numbers work for people in the UK only. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. 04-07-2022 The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Log in to your Virgin Media Business Mobile Account. Re: No welcome email. Learn more, Have I helped? Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. Virgin Media email address: enquiries@virginmedia.com. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. To find out more about the Community check out our Getting Started guide, 10-09-2022 We have been with you for over 18 years and have old @ntlworld email accounts. Here to help! They can look at options outside of the bundle deal for you. From here, a Virgin Media representative will be more than happy to put you through to the correct department. I can confirm the number you were called from is not us. Learn more, Have I helped? https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. By signing up you are agreeing to receive emails according to our privacy policy. Develop the tech skills you need for work and life. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Cookies used for marketing and advertising purposes. Virgin Media support opening hours. Got a question about our services or need a troubleshooting tip? 14:33 This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . - View your recent mobile usage . 09-07-2022 Ask the community. - edited Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. To find contact information for a newspaper or TV station, search the name of the media outlet online. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. I opened my emails went into folders and clicked on Add an email account. It is no longer possible to create new virginmedia.com email addresses. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. The best way is to get in touch with them directly. on Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Saturday: 8am to 8pm. Try for free at rocketreach.co . Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . 13-07-2022 You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. However, when clicking on such links, it generally redirects you to the contact or support pages. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. These changes affect all Virgin Media email addresses ending in the . Unfortunately we cannot remember her email password. 24-01-2022 I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have been unable to access my Virgin Media web email for about 3 hours. Virgin Media does not have a contact email, so employ a different method contact them. Blueyonder.co.uk supports IMAP / SMTP. GetHuman features available: Current hold time. And obviously some other people are having trouble too. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Business Development Executive @ Virgin Media O2 Business. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Virgin Media employs several customer contact forms covering the more basic subjects. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Did you know? 09-07-2022 More information and review your options. It has to be . I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. 04-07-2022 11:59. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Run Turgs Virgin Media Email Backup on Windows. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. A Virgin mobile account alone is not sufficient. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Contact us. 09:44. CISAS is impartial and will investigate your case. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.