Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . We will be looking closely at this evidence to ensure that the order has not been breached. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Welcome to viagogo's online ticket exchange (the "Site"). The ticket seller is responsible for giving you a refund for tickets to a cancelled event. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. This website is legit and very popular in selling tickets for all kinds of events. I entered the incorrect email when registering, how do I change it? Location. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. In April the Competition and Markets Authority (CMA) threatened it with legal action for. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. How much does Viagogo pay per year? Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. They then charge a booking fee on top of the tickets. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). 3.1 Accurate Descriptions. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Be the first to hear about special offers. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. There must be a way, the payment was not accepted yet. For American Express this is the 4 numbers on the front, right hand side of your card. Ticket listings are a representation of actual seat location. Hello has anyone had a successful outcome from viagogo through paypal. Limerick, County Limerick 35 reviews; the price it is sold for on the primary market). In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . 2.13 Ticket Information. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. This charge is in addition to the amount originally paid for the tickets. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . You also agree not to separately contact the Buyer at any time for any reason. This fee will be deducted from your payment. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. At no time do We provide the Buyer's payment information to the Seller. To register, You must provide your real name, address, phone number, and email address. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. The judge issued an injunction which prevents . Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Tickets may be substituted with comparable or better seat locations without the Buyers approval. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. How to get a refund, repair or replacement. The comments below have not been moderated. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Are investors underestimating the impact of rate rises? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. This will be deducted from your next payment. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. See all 12 articles. I went back to Viagogo to ask for a refund. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Pay by PayPal, a free service to pay online without sharing your financial information. . Pay by PayPal, a free service to pay online without sharing your financial information. 2.5 Tax on Seller Proceeds. 3.3 Laws and Regulations. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. M.B, via email. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. What a load of shit, this site needs to GO. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Phoenix Suns Tickets. That helps us fund This Is Money, and keep it free to use. During this time, the Site will be temporarily unavailable. We do not control the information provided by other users which is made available through the Site. Save as much as you can and opt for investment trusts over trackers. $39.99 a month + selling fees. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. What is the viagogo complaint handling process? It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Clear. Learn how. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 2.9 a) Exception to Sellers Obligation to Confirm. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Report. Best Shopping Deals In the know quiz Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. 2.4 Listing. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Sellers: once your tickets have sold, viagogo charges a service fee. . 6.1 No Warranty. After you raised a dispute did paypal stop or refund deduction from card? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Report. Sadly I could no longer attend on the new date which was in October 2021. What ticket resellers must do Selling ticket FAQs. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 2. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . If this is also unsuccessful We will not offer a refund. The Sellers and the Buyers are hereafter jointly referred to as the Members. What do the ticket split type options mean? Note that Your payment may be withheld if you violate this clause. We are no longer accepting comments on this article. Selling Mobile transfer tickets you bought on viagogo? 1999-2023 PayPal, Inc. All rights reserved. 2.1 Requirements. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Viagogo is a global online platform for live sport, music and entertainment tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Cons: Viagogo Reviews. Make them aware of your experience and the complaint youve made. 2.8 Work-life balance. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Thanks. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Learn more. 2.11 Ticket Fulfillment. The 'Payment' tab is automatically open. Selling a type of mobile ticket and transferring it to the buyer. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. How do I change the email address on my account? Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". I sold my tickets on Viagogo as a sate sale. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. How do I delete my listing? Affiliate links: If you take out a product This is Money may earn a commission. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo have become the focal point for calls to tightly regulate . The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations.
David Parnes Leaves Million Dollar Listing, Articles V