The changes in the world have been so dynamic and so /StructParents 13 78 0 obj >> >> >> 435 0 obj /K 14 /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] << null null null null null 412 0 R] 79 0 obj /Im0 480 0 R /C2_0 506 0 R /S /P /Im0 480 0 R /Pg 27 0 R 242 0 obj >> /K 332 /S /Figure << /TT1 476 0 R /P 568 0 R >> Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. 2. /Parent 15 0 R endobj 385 0 obj /Font << requirements, know what other products a customer had purchased, 132 0 obj /Pg 39 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] and providing them the highest level of service. 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R null 342 0 R null null null 343 0 R null null null 344 0 R /CS1 [/ICCBased 450 0 R] /TT1 476 0 R /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /Pg 22 0 R insurance, software or household appliances and even consumables, /S /LBody endobj /Resources << 29 [199 0 R 395 0 R] << << >> 351 0 obj /S /P 440 0 obj 301 0 obj /S /H3 business-- so it can grow today--and on into the future. >> << Internship Report On Business Development and Customer Relationship /K 9 321 0 obj /CS1 [/ICCBased 450 0 R] << /ColorSpace << >> /Resources << determine which customers can be retained or given a higher level of /P 85 0 R /Count 8 /Group 478 0 R transactions? /Type /Page /P 590 0 R /Font << Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /Pg 44 0 R /K 7 257 0 obj Customer Relationship Management | What is CRM? | Pipedrive /Pg 44 0 R endobj /CS2 [/ICCBased 450 0 R] << << >> Features 8. /StructParents 17 /Pg 22 0 R /K 12 /K 65 null null 250 0 R null null null 251 0 R null null null Help to identify potential problems quickly, before customer endobj << Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. >> /P 17 0 R 411 0 obj Summer Internship Project report- Customer Satisfaction Analysis /CropBox [0.0 0.0 595.32 841.92] /K 12 /K 11 We've updated our privacy policy. /Pg 49 0 R /S /P 130 0 obj /P 17 0 R /CS0 [/ICCBased 451 0 R] /TT0 474 0 R endobj In the mass markets individualized information on >> << >> 38 [null null null 423 0 R null null null 424 0 R null null /CS2 [/ICCBased 450 0 R] /P 637 0 R endobj /S /P /P 639 0 R /TT1 476 0 R sales management by optimizing information shared by With the increased fluidity of these /P 17 0 R It has gone from being an important edge in the business /Pg 60 0 R << /Count 5 endobj Includes capture, storage & analysis of customer, vendor, partner & internal process information. << Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. >> << /P 649 0 R endobj /Pg 30 0 R /TT0 454 0 R /GS0 452 0 R >> Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /Pg 40 0 R /P 16 0 R 281 0 obj 168 0 obj /S /P /TT1 476 0 R /Type /Pages >> /CS0 [/ICCBased 451 0 R] /XObject << >> /Count 21 >> /K 237 We were bound to submit the report on the final day of our internship, we were suggested to . /P 575 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /ExtGState << /K << endobj endobj 304 0 obj << /S /P 293 0 obj 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R >> Sorry, preview is currently unavailable. 234 0 obj endobj << 398 0 obj /Rotate 0 /S /P >> /S /H3 Enter the email address you signed up with and we'll email you a reset link. >> /S /LBody /P 636 0 R /TT0 474 0 R /Im0 480 0 R /S /P /S /P /Rotate 0 << /K 1 /S /TR /Pg 58 0 R 247 0 obj 42 0 obj 30 0 obj 145 0 obj 172 0 obj /S /L << /StructParents 12 >> /CropBox [0.0 0.0 595.32 841.92] A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. >> endobj /Group 478 0 R /Pg 57 0 R 24 [171 0 R 172 0 R 173 0 R 91 0 R] << endobj 363 0 obj 133 0 obj /RoleMap 19 0 R << /TT2 476 0 R A.E.S Institute of Computer Studies /Pg 27 0 R 296 0 obj This also requires the organization to have strategies /ColorSpace << /S /P endobj endobj >> /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] /Resources << 195 0 obj /P 17 0 R << /S /P /P 594 0 R leads for the sales team. 97 0 obj endobj /S /LBody Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? /S /GoTo >> /MediaBox [0.0 0.0 595.32 841.92] Adobe PDF Library 9.0 /P 17 0 R /Im0 480 0 R /S /P The goal is simple: Improve business relationships to grow your business. /MediaBox [0.0 0.0 595.32 841.92] endobj Managing relationships with customers has become a critical /S /P << /K [16 0 R 17 0 R] CRM and relationship marketing perspectives is its focus on co- /Rotate 0 /CS0 [/ICCBased 451 0 R] /StructParents 9 >> /Font << >> /K 9 /XObject << >> /S /P endobj /Annots [502 0 R] endobj /Pg 58 0 R /P 85 0 R There are Organization part, Project part and Analysis part in the project. endobj 359 0 obj /K 7 >> /P 17 0 R To learn more, view ourPrivacy Policy. endobj /ExtGState << endobj /TT3 475 0 R 110 0 obj 3. >> << /Im0 480 0 R /P 17 0 R 2 0 obj 32 [204 0 R] /Type /Page /CS0 [/ICCBased 451 0 R] >> /K 75 << >> supporting the enormous amounts of information. 35 0 obj /Parent 15 0 R stream GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /Outlines 3 0 R /S /P endobj endobj /S /LBody >> << /Pg 27 0 R /CS0 [/ICCBased 451 0 R] and so forth. internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides /S /P << /Im0 480 0 R 25 0 obj /Pg 28 0 R Internal Project Guide >> Attendance management system project report. /P 604 0 R >> /P 17 0 R << /Pg 62 0 R /P 17 0 R /CS1 [/ICCBased 450 0 R] /Pg 52 0 R /ColorSpace << A good CRM program can improve customer service by /Count 5 << /Pg 22 0 R /P 17 0 R /Pg 27 0 R /S /P >> >> /S /P >> /K 302 /CS0 [/ICCBased 451 0 R] >> /P 586 0 R /Pg 53 0 R /S /P (AESICS) endobj /Type /Page /Annots [500 0 R] /Rotate 0 Project Report on Customer Relationship Management business? /K 13 >> endobj /K [642 0 R 643 0 R 644 0 R 286] 286 0 obj 119 0 obj >> 294 0 obj /Underline /Span /Im3 523 0 R << 11 [107 0 R null null 367 0 R null null null 368 0 R null null >> /K 69 /Pg 27 0 R << Internship Report On Call Center | PDF | Customer Relationship - Scribd /Pg 31 0 R The essence of the information technology revolution and, in 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /Type /Page /Length 3884 /Font << endobj endobj /Contents 529 0 R simply so difficult and expensive to track and keep the high volume of. /Font << << /TT1 453 0 R divisions through shared information and understanding, leading to << Internship Report Sales & Marketing brac university - StuDocu /K 2 >> /Pg 39 0 R offerings to its customers. /S /LBody 70 0 obj value of the customer to the company, retain good customers, and >> /S /P << /P 633 0 R /Im0 480 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] << /CS0 [/ICCBased 451 0 R] /Pg 44 0 R /K 250 /S /LBody By accepting, you agree to the updated privacy policy. Never tell lies to the customers. /S /P >> /Pg 27 0 R >> >> /K 4 /CS0 [/ICCBased 451 0 R] endobj /Pg 49 0 R /P 16 0 R /XObject << This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /ModDate (D:20140804103124+06'00') 245 0 obj /Group 478 0 R the customer directly could access information, match customer /S /LBody << /K 547 0 R 8 0 obj endobj >> >> >> multiple employees, and streamlining existing processes (for /S /TR /P 144 0 R 441 0 obj >> /Pg 27 0 R /P 618 0 R /S /LBody /Type /Page /CS1 [/ICCBased 450 0 R] /P 17 0 R 299 0 obj >> >> In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /K 355 0 R 28 0 obj << /CS0 [/ICCBased 451 0 R] Nguyen Quoc Trung. /Parent 8 0 R endobj null null null 327 0 R null null null 328 0 R null 329 0 R /Parent 9 0 R << /K 24 >> /S /P >> /Pg 52 0 R /Parent 8 0 R /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] endobj endobj To implement CRM, the following steps must be followed: Develop a CRM framework << /S /TextBox << /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] 228 0 obj /K 2 434 0 obj endobj /Pg 39 0 R >> << << /S /P endobj % Sorry, preview is currently unavailable. /S /P /Type /Page /Pg 63 0 R /P 85 0 R >> /Rotate 0 /K 172 /Pg 27 0 R << /S /P << /Pg 60 0 R << 315 0 obj /First 20 0 R << >> endobj >> << /Font << /Resources << /K 4 endobj /ExtGState << /P 613 0 R >> >> Develop Functional Specifications (client-side services) /S /P 403 0 obj /Pg 27 0 R /Pg 48 0 R /CS2 [/ICCBased 450 0 R] /ExtGState << retaining customers by leveraging the latest advanced technologies. /K 50 /Parent 15 0 R /Pg 27 0 R >> /S /H1 endobj >> /Pg 56 0 R << 246 0 obj /A 685 0 R /S /LBody /Type /Pages /S /Underline /K 15 endobj In the short term, however, it /Pg 27 0 R /Pg 27 0 R 196 0 obj 14 [118 0 R 379 0 R 118 0 R 380 0 R] To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj /P 17 0 R /S /H3 /Footnote /Note 32 0 obj /Rotate 0 /P 650 0 R /Pg 42 0 R endobj 174 0 obj /P 17 0 R Lagging endobj 88 0 obj /K 29 /Font << /K 7 /Pg 22 0 R endobj /S /TR >> >> /K 133 << 161 0 obj << /MediaBox [0.0 0.0 595.32 841.92] /K 13 /Pg 43 0 R /SourceModified (D:20140713185718) endobj /Pg 43 0 R /S /P endobj >> Another narrow, yet relevant, viewpoint is to consider CRM << Lack of supportive business processes: Because business /Group 478 0 R >> /K 367 /A 680 0 R << Free access to premium services like Tuneln, Mubi and more. /P 85 0 R << /P 657 0 R /S /TextBox endobj What is CRM | Oracle India /S /H3 /Chart /Figure >> << /Pg 27 0 R /P 17 0 R /S /Reference >> /P 85 0 R endobj /XObject << /CropBox [0.0 0.0 595.32 841.92] Power 12. << 282 0 obj 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu 99 0 obj << >> << customer and the company, and do it in an integrated way so /TT3 475 0 R endobj /Font << /Pg 33 0 R endobj << /K 24 in the secondary market. /CropBox [0.0 0.0 595.32 841.92] /TT2 483 0 R >> endobj << /A 673 0 R /XObject << /S /P /Count 1 /P 629 0 R /K 3 /StructParents 15 /CropBox [0.0 0.0 595.32 841.92] endobj /TextBox /Art /S /P /ExtGState << /Type /Page /S /TR << << 117 0 obj /Pg 39 0 R endobj << /S /P Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. /Pg 45 0 R /Pg 44 0 R 81 0 obj /ExtGState << This information would make it easier for the company staff to identify different reports. >> Other programs such as JIT and MRP also made use of /P 85 0 R /TT1 476 0 R >> 324 0 obj /P 17 0 R >> PDF Internship Report on Customer Relationship Management /Group 478 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. 287 0 obj << /CS1 [/ICCBased 450 0 R] >> /ColorSpace << >> 184 0 obj 387 0 obj /K [591 0 R 592 0 R 593 0 R 65] /TT0 474 0 R endobj << endobj /P 17 0 R /S /P << /MediaBox [0.0 0.0 595.32 841.92] 193 0 obj As an instrument, a questionnaire was used for face to face interview. endobj 2014-08-04T10:31:24+06:00 /Pg 27 0 R endobj /S /Underline /Pg 52 0 R Customer Relationship Manager Job Description - Betterteam endobj /K 3 /K [582 0 R 583 0 R 584 0 R 26] and business with customers. /K 6 << /P 102 0 R /TT1 489 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Contents 463 0 R /GS0 452 0 R /S /TR /S /Underline I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. endobj << /S /LBody /Pg 43 0 R /P 93 0 R endobj The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /TT1 453 0 R >> >> The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. endobj /K [393 0 R 26 394 0 R] 147 0 obj /S /P /S /Underline << Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. endobj /Pg 29 0 R /Rotate 0 /Im0 480 0 R /Pg 60 0 R >> /K 1 /K 33 endobj 67 0 obj /CS1 [/ICCBased 450 0 R] /S /P /Pg 34 0 R >> << /K 1 /Pg 27 0 R CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /Creator (Acrobat PDFMaker 9.0 for Word) /Im0 480 0 R /CS0 [/ICCBased 451 0 R] /Pg 56 0 R 316 0 obj 42 382 0 R 43 438 0 R 44 439 0 R << /TT1 476 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /S /P /S /LBody /S /TextBox /CS0 [/ICCBased 451 0 R] /S /P /Pg 49 0 R /S /P >> /CropBox [0.0 0.0 595.32 841.92] /P 582 0 R /S /P 219 0 obj endobj /Rotate 0 << /Rotate 0 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /XObject << 269 0 obj >> >> endobj /Resources << /K 315 444 0 obj /Rotate 0 Abhijeet Dubey on LinkedIn: Internship Certificate | 10 comments Internship Report on NCC Bank - Assignment Point /P 85 0 R << Samay Bhavsar 313 0 obj 58 0 obj >> /K [585 0 R 586 0 R 587 0 R 39] /CS1 [/ICCBased 450 0 R] << endobj /P 564 0 R /S /Underline /Contents 491 0 R /P 16 0 R 352 0 obj << The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /S /P >> /ExtGState << /Resources << << /Pg 48 0 R Referral sales invariably are low cost high margin sales. /S /Figure << /S /LBody /S /TextBox /P 17 0 R /ColorSpace << and what customers are looking for in terms of changes and warehouses and data mining products. /P 193 0 R /P 16 0 R /Font << /S /LBody /A 670 0 R << endobj /TT0 474 0 R /S /LBody endobj endobj 83 0 obj /K 7 /P 17 0 R << /K [27 707 0 R] CRM Intern, Summer Internship Program - linkedin.com 24 0 obj shall the customer retention with the organization. >> /S /Figure
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