endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream o American Express We recommend that you do. It is recommended that items of value be insured when selecting this option. So take your balance down to $1.50. Treasury will mail you a check. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Clipper is committed to protecting your privacy. Refunds are subject to the fees in Section 10. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. f /Tx BMC For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Fares are for one-way travel. o Discover . Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. What should I do if my card is lost or stolen? It's just $3. /Tx BMC endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. I have a whole collection of stored value transit cards from many places! Key Clipper information translated to Spanish. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. 0 0 10.146 10.364 re 0 0 10.1455 10.364 re Registration is easy, and its free. He started his journalism career as a sports editor in Iowa in 1975. EMC Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. EMC 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If a Clipper card is not used for six months, it can be deactivated. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Stanford University. Min of $5. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Learn more about Clipper on your phone. How many people do not know and never retrieve their funds? 0 0 10.1455 10.364 re IMPORTANT: Clipper cards will hold funds for . If this happens at any time, please call Clipper at 877.878.8883 for a refund. (Some limitations may apply.) 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC BART will also refund full unused paratransit ticket books. H*2T0T3415Rf& Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Enter and space open menus and escape closes them as well. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. That will show you the cost of each trip. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Pay With Refunds are subject to the fees in Section 10. E\\y\F@B.DHR!"g/ Skip the side navigation menu and go to the main content. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Visit our VTA Smart Pass page for more information. Directions to Zide needed from Union Square. You have to fill out a form. /Tx BMC For faster replacement, you also can pick up your replacement card at an in-person service location. H*2T0T341f& https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. $15.29. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream No they don't keep cash at the stations. 7) d"W0%Q T However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Key Clipper information translated to Chinese. Phone. Only registered Clipper cards are eligible for refunds. Riders have 2 options for getting a refund: HD 0UR K(EP%xg:#6(=VU-zTqwn?p Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Describe the situation, including your account information. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. H237402VH2P0P04341Qf& You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Up and Down arrows will open main level menus and toggle through sub tier links. For youth, seniors, people with disabilities and low-income adults. Donations of tickets with unused value of less than $1 can be made to local non-profits. We contacted Clipper and were instructed to write letters to get the refund on two cards. Clipper saves money. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream The other option is a refund. All Access Digital offer for just 99 cents! Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. I no longer need to use Clipper. Minimum monthly payments are required. Eventually, we got the refund. How can I manage the account on their behalf? If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. I havent needed to use it in that time. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Skip top navigation. 0.749023 g endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g However, money added since then does not show on the account, as weve not used the cards. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. Station Agents can also provide pre-addressed envelopes to Treasury. o Visa . When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. BART will refundpaper ticketswith a remaining value greater than $1.00. Credit Card Type (check one): o MasterCard . Choose to stay logged in or to log out. A: No. There is a 50 cent surcharge per trip for paper tickets. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Then take a long joy ride on Caltrains. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Refund will be given as Returns shipping; 14 days: Money Back: . Q&A: Highway 101 express lanes opened Friday. Ticket Refunds. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. For more information, please refer to our pre-tax payroll deduction web page. /Tx BMC Metropolitan Transportation Commission . One beep means you have tagged on, and two beeps mean you have tagged off. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Pay it forward. Your Clipper card will not be returned to you. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. f If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you don't want to deal with that, just pay the $3 to get the card. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Learn More about the future of clipper (external link). If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. f Its also required if you want to set up automatic reloading. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. 0.749023 g Phone. USF does not issue refunds for a lost commuter subsidy. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. All Go Pass users should register their Clipper cards on Clippers website. Options to Oakland Airport from Union Square. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Each passenger needs his/her own ticket and/or Clipper account (card or mobile app).
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